my personal blog about systemcenter

HP Insight Remote Support 7.0.8 vs Hyper-V

Long story short as pr today , i nominate HP Insight Remote Support 7.0.8 to the 2014 award add programs.

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HP Insight Remote 7.0.8 Clean Install Windows 2012 VM , running on Hyper-V 2012 R2 , YES the documentation does not state support for Hyper-V , but riddle me this we purchased for a bucket load of money HP support and HP hardware , Hyper-V is running on a Supported HP platform but registration with HP failes with a cryptic error

10 jan 2014 09:59:58.178 IntegrationManager[RGMgr-1] INFO c.h.u.i.a.hp.remotesupport.HpAdapter – [RGMgr-1] No registration requested.

10 jan 2014 10:00:08.181 IntegrationManager[RGMgr-1] INFO c.h.u.i.a.hp.remotesupport.HpAdapter – [RGMgr-1] No registration requested.

10 jan 2014 10:00:18.200 IntegrationManager[RGMgr-1] INFO c.h.u.i.a.hp.remotesupport.HpAdapter – [RGMgr-1] No registration requested.

10 jan 2014 10:00:28.203 IntegrationManager[RGMgr-1] INFO c.h.u.i.a.hp.remotesupport.HpAdapter – [RGMgr-1] No registration requested.

10 jan 2014 10:00:31.391 HPRSExecutionManager[DcsMain] INFO c.h.d.classify.ClassificationEngine – Element progress: 1 of 1: 1.0 avg. duration: 210742ms

10 jan 2014 10:00:31.391 HPRSExecutionManager[DcsMain] INFO com.hp.dcs.harvest.HarvestingEngine – Element progress: 1 of 1: 1.0 avg. duration: 1ms

10 jan 2014 10:00:38.221 IntegrationManager[RGMgr-1] INFO c.h.u.i.a.hp.remotesupport.HpAdapter – [RGMgr-1] No registration requested.

10 jan 2014 10:00:48.240 IntegrationManager[RGMgr-1] INFO c.h.u.i.a.hp.remotesupport.HpAdapter – [RGMgr-1] No registration requested.

10 jan 2014 10:00:50.741 HPRSExecutionManager[DcsMain] INFO com.hp.uca.discovery.DcsMainThread – Idle timer elapsed, shuting down discovery…

10 jan 2014 10:00:50.741 HPRSExecutionManager[DcsMain] INFO com.hp.uca.discovery.DcsMainThread – DcsMainThread stopped!

10 jan 2014 10:00:58.243 IntegrationManager[RGMgr-1] INFO c.h.u.i.a.hp.remotesupport.HpAdapter – [RGMgr-1] No registration requested.

10 jan 2014 10:01:00.821 IntegrationManager[AdapterManager] INFO c.h.u.i.a.hp.remotesupport.HpAdapter – [CCMgr] Configuration change detected, trigger reload of subcomponents…

10 jan 2014 10:01:00.821 IntegrationManager[AdapterManager] INFO c.h.u.i.a.hp.remotesupport.HpAdapter – [TCtrl] reloadConfiguration()…

10 jan 2014 10:01:00.821 IntegrationManager[AdapterManager] INFO c.h.u.i.a.hp.remotesupport.HpAdapter – [TCtrl] reloadConfiguration(), done.

10 jan 2014 10:01:08.337 IntegrationManager[RGMgr-1] WARN c.h.u.i.a.hp.remotesupport.HpAdapter – [RGMgr-1] No GDID found; ; assume the SupportNode is *NOT* registered.

10 jan 2014 10:01:08.337 IntegrationManager[RGMgr-1] WARN c.h.u.i.a.hp.remotesupport.HpAdapter – [RGMgr-1] No RegToken found; assume the SupportNode is *NOT* registered.

10 jan 2014 10:01:08.337 IntegrationManager[RGMgr-1] INFO c.h.u.i.a.hp.remotesupport.HpAdapter – [RGMgr-1] No indication that SupportNode is already *registered*.

10 jan 2014 10:01:08.462 IntegrationManager[RGMgr-1] INFO c.h.u.i.a.hp.remotesupport.HpAdapter – [RGMgr-1] CheckForExternalRegistrationMessage(), got message, now set trigger for self-registration and allow immedate registration.

10 jan 2014 10:01:08.462 IntegrationManager[RGMgr-1] INFO c.h.u.i.a.hp.remotesupport.HpAdapter – [RGMgr-1] Triggered for self-registration.

10 jan 2014 10:01:08.462 IntegrationManager[RGMgr-1] INFO c.h.u.i.a.hp.remotesupport.HpAdapter – [SYNCR] New registration requested by: ‘RGMgr-1’.

10 jan 2014 10:01:08.478 IntegrationManager[RGMgr-1] INFO c.h.u.i.a.hp.remotesupport.HpAdapter – [RGMgr-1] Registration required; isRegistered[false]/new msg available[true]/internal open request[true].

10 jan 2014 10:01:18.509 IntegrationManager[RGMgr-1] INFO c.h.u.i.a.hp.remotesupport.HpAdapter – [TCtrl] All WebServiceClientManagers suspended.

10 jan 2014 10:01:18.509 IntegrationManager[RGMgr-1] INFO c.h.u.i.a.hp.remotesupport.HpAdapter – [RGMgr-1] prephaseReRegistration() done, all client other tasks suspended.

10 jan 2014 10:01:20.791 IntegrationManager[RGMgr-1] INFO c.h.u.i.a.hp.remotesupport.HpAdapter – [SC_RGMgr-1] Registration call returned failure.

10 jan 2014 10:01:20.806 IntegrationManager[RGMgr-1] WARN c.h.u.i.a.hp.remotesupport.HpAdapter – Registration failed; Registration-Service warning: type ‘ClientError'(100) Get GDID error; Failed to get GDID!

10 jan 2014 10:01:20.837 IntegrationManager[RGMgr-1] INFO c.h.u.i.a.hp.remotesupport.HpAdapter – [RGMgr-1] runRegistrationProcedureHostNode(00:00:02.328), done.

10 jan 2014 10:01:20.837 IntegrationManager[RGMgr-1] INFO c.h.u.i.a.hp.remotesupport.HpAdapter – [TCtrl] Trigger all WebServiceClientManagers to awake…

10 jan 2014 10:01:20.837 IntegrationManager[RGMgr-1] INFO c.h.u.i.a.hp.remotesupport.HpAdapter – [RGMgr-1] postphaseReRegistration() done, all client tasks triggered to accept calls.

10 jan 2014 10:01:20.837 IntegrationManager[InternalAdapter] WARN c.h.u.i.a.i.m.SupportNodeUpdater – Support Node registration has null value: oos id = 33eab9f9-6783-4ae4-9ae6-7ef88c50f332, GDID=null

10 jan 2014 10:01:30.855 IntegrationManager[RGMgr-1] INFO c.h.u.i.a.hp.remotesupport.HpAdapter – [RGMgr-1] Triggered for self-registration.

10 jan 2014 10:01:40.858 IntegrationManager[RGMgr-1] INFO c.h.u.i.a.hp.remotesupport.HpAdapter – [RGMgr-1] Triggered for self-registration.

So one suggestion was to try bare metal or another Hypervisor

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And same install procedure , and sucess.

Time to log a support case but for now it looks like Insight Remote Support dont like Hyper-V