Hi All
Thomas Ellerman , Kathleen Wilsen , Karsten Nielsen and John Clark have written a book for Microsoft Press and edition by Mitch Tulloch
Microsoft System Center: Optimizing Service Manager
Its a free ebook so just in time for a early xmas gift for all your friends 🙂
http://shop.oreilly.com/product/0790145396716.do , the book is out in print for about 2 cups of coffee